Frequently Asked Questions
Everything you need to know about your FRE shopping experience.
What is the standard shipping time for orders?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return or exchange an item?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached. Visit our Return Portal to start your request.
How can I find the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Which payment methods do you accept?
FRE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Are your materials sustainably sourced?
Quality and ethics are at our core. We use organic cotton and recycled materials in 80% of our collections to ensure your fashion footprint is as small as possible.
Can I track my order once it has shipped?
Yes. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.